AmberMeadow

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and AmberMeadow ("we," "us" or "our"), concerning your access to and use of the ambermeadow.sbs website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site").

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

2. Services

AmberMeadow provides professional makeup services for various occasions including but not limited to bridal makeup, special event makeup, editorial and fashion makeup, personal makeup lessons, men's grooming, and group services.

By booking our services, you acknowledge that:

• All services are subject to artist availability.
• Services are provided at the agreed-upon time and location.
• We reserve the right to refuse service to anyone for any reason at our discretion.
• We may use before and after photographs of our work for promotional purposes unless you explicitly opt out in writing.

3. Booking and Payments

3.1 Bookings

To secure a booking with AmberMeadow, you must:

• Submit a booking request through our website, by phone, or email.
• Pay the required deposit (typically 50% of the total service cost).
• Receive a booking confirmation from us.

All bookings are subject to artist availability. A booking is not confirmed until you receive written confirmation from us and the deposit has been paid.

3.2 Payments

We accept the following payment methods:

• Credit/debit cards
• Bank transfers
• Cash (for remaining balance on the day of service only)

For most services, a 50% non-refundable deposit is required to secure your booking. The remaining balance is due no later than the day of service, prior to the service being performed.

For bridal services, the full remaining balance must be paid no later than 7 days before the wedding date.

4. Cancellations and Rescheduling

4.1 Cancellation Policy

Our cancellation policy is as follows:

• Cancellations made more than 48 hours before the scheduled service: The deposit is non-refundable, but may be applied to a future booking within 3 months (subject to availability).
• Cancellations made less than 48 hours before the scheduled service: The deposit is non-refundable and cannot be applied to future bookings.
• For bridal bookings, cancellations made less than 30 days before the wedding date: The full payment is required.

4.2 Rescheduling

Requests to reschedule must be made in writing (email) as soon as possible:

• Rescheduling requests made more than 7 days before the scheduled service: One free reschedule is permitted, subject to artist availability.
• Rescheduling requests made less than 7 days before the scheduled service: A rescheduling fee of 25% of the service cost may apply.
• For bridal services, rescheduling requests made less than 30 days before the wedding date: Subject to availability and may incur additional fees.

We cannot guarantee availability for rescheduled appointments, especially during peak seasons.

5. Late Arrival Policy

We value punctuality to ensure all clients receive their full service time:

• If you arrive late for your appointment, your service time may be reduced accordingly to ensure subsequent appointments are not delayed.
• The full service fee will still apply despite the reduced service time.
• If you are more than 30 minutes late without prior notice, we may consider it a "no-show" and the full payment will be required.

If we are running late, we will make every effort to contact you and will provide your full service as booked.

6. Health and Safety

For the safety of our artists and clients:

• You must inform us of any allergies, sensitivities, or skin conditions prior to your appointment.
• We reserve the right to refuse service if you have an active skin infection, contagious condition, or if we believe providing services would be unsafe.
• Our artists follow strict hygiene protocols and use sanitized tools and products for each client.
• By booking our services, you agree that you do not have any conditions that would make makeup application unsafe.

7. Satisfaction Guarantee

We strive to exceed your expectations with every service:

• If you are not completely satisfied with your makeup application, please inform your artist immediately so adjustments can be made before you leave.
• Once you have left after your service, we cannot offer refunds based on style preferences.
• For bridal clients, this is why we strongly recommend booking a trial session before your wedding day.

8. Intellectual Property

All content on our website including text, graphics, logos, images, and software is the property of AmberMeadow and is protected by copyright and intellectual property laws.

By booking our services, you grant us permission to use photographs of our work on you for our portfolio, social media, and marketing materials unless you explicitly opt out in writing.

9. Limitation of Liability

To the maximum extent permitted by law, AmberMeadow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services;
• Any allergic reaction or skin irritation resulting from products used during our services (provided we were not informed of known allergies);
• Any unauthorized access to or use of our servers and/or any personal information stored therein;
• Any interruption or cessation of transmission to or from our website;
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party;
• Any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the website.

10. Indemnification

You agree to defend, indemnify, and hold harmless AmberMeadow and our licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to our services;
• Your violation of any term of these Terms and Conditions;
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
• Any claim that your actions caused damage to a third party.

11. Governing Law

These Terms shall be governed by and defined following the laws of the United Kingdom. AmberMeadow and yourself irrevocably consent that the courts of the United Kingdom shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates your acceptance of the updated Terms and Conditions.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• By email: [email protected]
• By phone: +44 422 859 1999
• By mail: 5 Tony Shore, Priceborough, BT47 2QQ, United Kingdom